Celebrate the moments that matter most with this magnetic levitation photo frame—a thoughtful way to honor your cherished memories. Using advanced magnetic technology, your favorite 2x3-inch photos float gracefully in mid-air, creating a gentle, mesmerizing display that draws the eye and warms the heart. This frame is designed with care for those who appreciate beauty in simplicity.
The stable, elegant base keeps your photos suspended safely, while the minimalist design complements any room without overwhelming your space. Whether you're displaying a beloved family portrait, a meaningful travel snapshot, or a treasured moment with someone special, this frame elevates those memories into something truly special.
Perfect for creating a personal sanctuary at home or in your workspace, it's also a heartfelt gift for loved ones—a way to say "your memories matter" to someone you care about. The compact size makes it ideal for desks, shelves, or nightstands, bringing quiet joy to everyday moments. Let this frame be a gentle reminder that the people and places you love deserve to be celebrated and seen.
Specifications
Product material: ABS plastic, PCB, coil, magnet
Frame color: black
Light: 8 LED lights
Frame size: Φ18.1 * 4.1 cm
Middle frame size: Φ9.5 * 2cm
Switching power supply: AC 12V 1000mA
We work with carefully selected dropshipping suppliers from around the world to bring you the best products without the overhead of traditional retail.
Shipping time:
We process orders between Monday and Friday. Orders will be processed within 24 hours of ordering and shipped the next day after the processing day.
Shipping times are between 7-14 business days (depending on the location you choose at checkout).
Countries We Ship To:
We ship to United States, Canada, United Kingdom and Australia with free shipping offer now!
The approximate shipping time according to each country:
Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. However, our shipping times will be between 7-14 days and won't be over.
All shipments are insured and tracked with tracking numbers provided.
*Please note that these are estimated delivery times only; therefore, we are not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear the package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier, depending on your area. Most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Tracking Your Order:
We will send you a link with your tracking information to your email when the order has been fulfilled. Simply click on the link, and it will direct you to see where your order is.
You should see tracking events within 24-48 hours after you have received the tracking number.
If your shipping status has not changed, it may be delayed.
Delivery time delays can be due to weather incidents, customs, or backlogs. Please note that tracking information is available only after your order has been shipped.
CUSTOMS, DUTIES, AND IMPORT TAXES
International Orders
When ordering from Serenity eStore, please be aware that shipments may be subject to customs duties, import taxes, and fees imposed by your destination country. These charges are separate from your order total and are not included in our product prices or shipping costs.
Important Information:
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You are responsible for all customs duties and import taxes
- These charges are determined by your country's customs authority and are collected upon delivery or clearance
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Charges vary by country and product
- Each country has different rules, thresholds, and rates for customs duties and taxes
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We cannot predict or control these fees
- Customs charges are set by your local government, not by Serenity eStore
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No refunds for customs charges
- We cannot refund or reimburse customs duties, import taxes, or related fees
Common Charges You May Encounter:
- Import duties or tariffs
- Value-Added Tax (VAT) or Goods and Services Tax (GST)
- Customs clearance fees
- Brokerage fees (especially common in Canada)
How to Prepare:
We recommend checking with your local customs office to understand potential charges before placing your order. Most countries provide online duty calculators or information about import thresholds.
Delivery Delays:
Packages held by customs may experience delivery delays. If your tracking shows your package is in customs clearance, please allow additional time for processing. Contact your local customs office if you have questions about the status.
We want you to love your purchase! If you're not completely satisfied, we offer refunds, replacements, and returns within 30 days of delivery.
Two Types of Policies
1. Refunds and Replacements for Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, we'll provide a refund or send you a replacement at no cost to you.
Eligible for refund or replacement:
- Damaged or defective products
- Wrong item shipped
- Wrong color or size sent (that you didn't order)
- Missing items from your order
- Order never arrived or significantly delayed
2. Customer-Paid Returns for Change of Mind
We understand that sometimes things don't work out. You can return unworn, unused items in original condition within 30 days of delivery by paying return shipping to our Canadian address.
Eligible for customer-paid return:
- Changed your mind
- Ordered wrong size or color
- No longer needed
- Item doesn't fit as expected
Return shipping: You are responsible for return shipping costs to our Canadian return address. We recommend using a tracked shipping method.
How to Request a Refund or Replacement
For Defective or Incorrect Items
Please contact us within 30 days of delivery with:
- Your order number
- Clear photos or videos showing the defect, damage, or incorrect item
- Brief description of the issue
We'll review your request and provide a solution - typically a full refund or replacement - without requiring you to ship the item back in most cases.
For Change of Mind Returns
Please contact us within 30 days of delivery with:
- Your order number
- Reason for return
- Photos of the item (to confirm condition)
We'll provide you with our Canadian return address and instructions. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.
Return Conditions
For all returns, items must be:
- Unworn, unused, and in original condition
- In original packaging with all tags attached
- Returned within 30 days of delivery
We cannot accept returns for:
- Items marked as final sale or clearance
- Customized or personalized products
- Items damaged due to misuse or wear
- Items without proof of purchase
- Returns initiated after 30 days from delivery
Refund and Replacement Details
Defective or Incorrect Items
- Badly damaged or completely wrong items: Full refund or replacement
- Partially damaged items: Partial refund or replacement (minor issues like loose threads or slight wrinkles may not qualify)
- Missing parts affecting function: Replacement of entire product
- Missing parts not affecting function: Partial refund or replacement part
Change of Mind Returns
- Full refund of product price (minus original shipping if applicable)
- Return shipping costs are not refundable
- Refunds processed within 5-7 business days of receiving returned item
- Refunds issued to original payment method
Non-Delivery Issues
Order not received: If tracking shows your order was delivered but you didn't receive it, please contact us immediately. You may need to provide a non-delivery certification from your local post office.
Delivery exceptions: If tracking shows an alert (incorrect address, refused delivery, unclaimed package, customs issues, etc.), please contact us within 7 days. We'll work with you to resolve the issue, though some situations may not qualify for refunds.
Important: Packages returned to sender due to incorrect addresses, refusal, or failure to pick up may not be eligible for refunds.
Order Cancellations
You can cancel your order for a full refund before it's been processed and shipped. Once an order is in production or has shipped, our standard return policy applies.
Cannot be cancelled after payment:
- Customized or personalized orders
- Pre-order items reserved specifically for you
- Orders with special photo or video services
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange. For defective items, exchanges are provided at no cost. For change-of-mind exchanges, you'll need to cover return shipping to our Canadian address. We cannot be responsible for items lost during the return transit.
Processing Time
We aim to respond to all refund and return requests within 1-2 business days. Refunds are typically processed within 5-7 business days after we receive and inspect returned items (for customer-paid returns) or approve your claim (for defective items).
Questions?
If you have any questions about refunds, replacements, or returns, please contact us at info@serenity-estore.com with your order number and we'll be happy to help!