We process orders between Monday and Friday. Orders will be processed within 24 hours of ordering and shipped the next day after the processing day.

Shipping times are between 7-14 business days (depending on the location you choose at checkout).

Countries We Ship To:

We ship to United States, Canada, United Kingdom and Australia with free shipping offer now!

The approximate shipping time according to each country:

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. However, our shipping times will be between 7-14 days and won't be over.

All shipments are insured and tracked with tracking numbers provided.

*Please note that these are estimated delivery times only; therefore, we are not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear the package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier, depending on your area. Most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Tracking Your Order:

We will send you a link with your tracking information to your email when the order has been fulfilled. Simply click on the link, and it will direct you to see where your order is.

You should see tracking events within 24-48 hours after you have received the tracking number.

If your shipping status has not changed, it may be delayed.

Delivery time delays can be due to weather incidents, customs, or backlogs. Please note that tracking information is available only after your order has been shipped.

CUSTOMS, DUTIES, AND IMPORT TAXES

International Orders

When ordering from Serenity eStore, please be aware that shipments may be subject to customs duties, import taxes, and fees imposed by your destination country. These charges are separate from your order total and are not included in our product prices or shipping costs.

Important Information:

• You are responsible for all customs duties and import taxes
  • These charges are determined by your country's customs authority and are collected upon delivery or clearance
• Charges vary by country and product
  • Each country has different rules, thresholds, and rates for customs duties and taxes
• We cannot predict or control these fees
  • Customs charges are set by your local government, not by Serenity eStore
• No refunds for customs charges
  • We cannot refund or reimburse customs duties, import taxes, or related fees

Common Charges You May Encounter:

• Import duties or tariffs
• Value-Added Tax (VAT) or Goods and Services Tax (GST)
• Customs clearance fees
• Brokerage fees (especially common in Canada)

How to Prepare:

We recommend checking with your local customs office to understand potential charges before placing your order. Most countries provide online duty calculators or information about import thresholds.

Delivery Delays:

Packages held by customs may experience delivery delays. If your tracking shows your package is in customs clearance, please allow additional time for processing. Contact your local customs office if you have questions about the status.